Terms and Conditions

Last updated: 28/07/2025

Welcome to DUNK Cookies, an Australian-based online store specialising in premium  handmade cookies By using our website and purchasing from us, you agree to the following terms and conditions.

1. General Information

  • This website is operated by DUNK Cookies

  • We sell baked goods (cookies and related products) for personal consumption.

  • All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.

2. Orders

  • When you place an order with us, you agree that all details you provide are accurate.

  • Orders are subject to availability and confirmation of the order price.

  • We reserve the right to reject or cancel orders at our discretion.

3. Pricing and Payment

  • Prices may change without notice.

  • Payments are processed securely via Stripe

  • Payment must be received in full before orders are dispatched.

4. Shipping and Delivery

  • We currently deliver within Australia only.

  • Standard dispatch time depends on your delivery option, please check your order confirmation for details.

  • Delivery times vary by location and courier service. We are not responsible for delays beyond our control.

  • Risk of loss passes to you upon delivery to the address provided.

5. Returns, Refunds and Consumer Guarantees

  • As our products are perishable, we do not accept returns for change of mind.

  • Under the Australian Consumer Law, you are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose.

  • If there is an issue with your order (e.g., damaged or incorrect items), please contact us within 48 hours of delivery, including order details and photos of the issue.

  • We may require faulty goods to be returned for inspection before a resolution is provided.

6. Allergens and Dietary Information

  • Our cookies are made in a kitchen that handles nuts, gluten, dairy, soy, and eggs.

  • We do our best to avoid cross-contamination, but cannot guarantee products are allergen-free.

  • Please contact us before ordering if you have any specific dietary needs.

7. Intellectual Property

  • All website content, including branding, product descriptions, images, and design, is owned by DUNK Cookies and is protected under Australian intellectual property laws.

  • No part of the website may be copied, reproduced, or used without written permission.

8. Limitation of Liability

  • To the extent permitted by law, we exclude all liability for any loss or damage arising from your use of this website or our products.

  • Our liability is limited to the remedies available under the Australian Consumer Law.

9. Privacy

  • We collect and use your personal information in accordance with our Privacy Policy  which complies with the Privacy Act 1988 (Cth).

  • Your data is used only for order processing, customer service, and communication unless you opt-in for marketing.

10. Changes to Terms

  • We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any changes.

11. Contact Us

If you have questions or concerns, please contact:

DUNK Cookies
Email: info@dunkcookies.com.au
ABN: 73626857614