Frequently Asked Questions


Local Delivery – FAQs

When do you offer local delivery?

We currently deliver locally twice a week:

  • Mondays

  • Fridays

What are the cut-off times for placing an order?

To ensure your order makes it onto the next delivery run, please place your order before the following cut-off times:

  • Monday Delivery: Order by 5:00pm Sunday

  • Friday Delivery: Order by 5:00pm Thursday

Orders placed after the cut-off time will be scheduled for the next available delivery day.

Which areas/postcodes do you deliver to?

We offer local delivery to the following postcodes in Victoria:

3114, 3116, 3134, 3135, 3136, 3137, 3138, 3140, 3152, 3153, 3154, 3155, 3765, 3766, 3767, 3785, 3786, 3787, 3788, 3789, 3796

If your postcode isn't listed, feel free to get in touch — we may be able to make arrangements or let you know when we expand our delivery range.

How is my order delivered?

All local deliveries are made by hand, ensuring your cookies arrive fresh and in perfect condition. You'll receive a confirmation once your order is out for delivery.

Can I request a specific delivery time?

We’re unable to guarantee exact delivery times, but deliveries are typically made between 9am and 6pm on delivery days. If you have specific instructions (e.g. leave at door, gate code), you can leave them at checkout.

Do you offer shipping outside these areas?

Currently, we only offer local delivery to the postcodes listed above. We're working on expanding our reach — sign up to our newsletter or follow us on social media to be the first to know when we do.

Australia-Wide Delivery – FAQs

Do you deliver Australia-wide?

Yes! We deliver our cookies to customers all across Australia. Whether you’re in a capital city or a regional town, we’ll get your cookies to you.

Which courier/postal service do you use?

We send all Australia-wide orders via Sendle, ensuring reliable and trackable delivery.

How long will my order take to arrive?

Delivery times vary depending on your location:

  • Metro areas: usually 2–4 business days

  • Regional/remote areas: allow 5–8 business days

(Please note: delivery times may be longer during peak holiday periods or due to postal delays.)

How much does shipping cost?

Shipping costs are calculated at checkout and depend on your location and order size.

How are the cookies packaged for delivery?

Our cookies are carefully sealed for freshness and packed in sturdy boxes to ensure they arrive in perfect condition. We also use protective wrapping to prevent breakage during transit. All cookies are shipped same day as they are baked for freshness

Can I send cookies as a gift?

Absolutely! Just enter the recipient’s details at checkout. You can also add a personalised gift note, and we’ll make sure no pricing information is included in the box.

When will my order be dispatched?

Orders are usually dispatched within 1–2 business days of being placed. You’ll receive a tracking number once your order is on its way.

Do you ship internationally?

At this stage, we only deliver within Australia.