Privacy Policy

Last updated: 28.07.2025

At DUNK Cookies your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following personal information when you use our website, place an order, or contact us:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

  • Purchase history

  • Any information you voluntarily provide (e.g., feedback, reviews)

2. How We Collect Your Information

We collect personal information when you:

  • Browse or use our website

  • Place an order

  • Contact us via email, phone, or our contact form

  • Sign up for newsletters or promotions

  • Interact with our social media accounts (where applicable)

We may also use cookies or similar technologies to improve your website experience. You can disable cookies in your browser settings, although this may affect site functionality.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiries

  • Improve our products and services

  • Send marketing emails (only if you opt-in)

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

4. Disclosure of Personal Information

We may share your personal information with:

  • Third-party service providers who help us operate our business (e.g., payment processors, couriers)

  • Regulatory or legal authorities where required by law

  • Website hosting or analytics providers (for site performance and insights)

All third parties are required to handle your data in accordance with applicable privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. This includes:

  • Using SSL encryption for online transactions

  • Secure data storage systems

  • Limiting access to personal data to authorised personnel only

However, no method of transmission or storage is completely secure. You use our services at your own risk.

6. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to any inaccurate or outdated information

To do this, contact us using the details below. We may need to verify your identity before fulfilling your request.

7. Marketing Communications

If you opt-in to receive marketing emails, you can unsubscribe at any time by clicking the link in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted on our website.

10. Contact Us

For privacy-related questions or to make a complaint, please contact:

DUNK Cookies
Email: info@dunkcookies.com.au
ABN: 73626857614